Conditions d’utilisation

This "Service Policy" outlines the terms, conditions, and responsibilities regarding the use of our online store, order management, and associated services.

1. Introduction and Scope
This policy applies to all users visiting, browsing, or making purchases on our website. Use of our services constitutes full acceptance of these terms and confirmation that you have read and understood them.

2. User Accounts and Site Liability
Users are not required to create an account to access or purchase products. If an account is created, the user must provide accurate, complete, and up-to-date information. We disclaim all liability for any losses or damages resulting from incorrect information or the improper use of an account.

3. Products, Inventory, and Pricing
We strive to provide accurate product descriptions, including images, specifications, and pricing. Due to variations in display settings or inventory updates, slight discrepancies may occur. We reserve the right to modify product information (including prices and inventory levels) at any time without prior notice. All prices include applicable taxes.

4. Orders and Payment
Orders are accepted exclusively through our official website. Upon validation, the user will receive a confirmation email containing the order number and payment details. We accept major electronic payment methods, such as Visa and MasterCard. All transactions are processed via an encrypted connection to ensure data security.

5. Delivery Terms
We deliver exclusively within France. Once payment is confirmed, orders are processed within 1 to 3 business days and handed over to the carrier. The total delivery time is generally 3 to 6 business days. We partner with national carriers such as Colissimo, Chronopost, and Mondial Relay. Orders totaling €150 or more qualify for free delivery; for orders below this amount, a shipping fee of €20 applies. Please refer to our "Delivery Policy" for further details.

6. Order Cancellation
Orders may be cancelled within 48 hours of payment, provided that they have not yet been handed over to the carrier. Once an order is in transit, it cannot be cancelled; in such cases, a return may be requested in accordance with our return procedure. Please refer to our "Order Cancellation Policy" for further details.

7. Returns and Exchanges
Customers may request a return or exchange within 30 days of receipt if the product is defective, does not match the description, exhibits a noticeable color discrepancy, emits an odor, or is incorrect. Please refer to our "Return and Exchange Policy" for detailed terms and conditions.

8. Refund Policy
Upon confirmation of a return, a refund will be issued within 1 to 3 business days to the original payment method used (Visa, MasterCard, etc.). We are committed to ensuring a fast and transparent refund process.

9. Disputes and Governing Law
In the event of a dispute regarding our services or purchases, we are committed to resolving such matters in a transparent and amicable manner, in accordance with applicable French law—including provisions related to the GDPR. We reserve the right to update this policy and to notify users of any significant changes.

10. Privacy and Data Protection
All personal information provided is processed in accordance with our "Privacy Policy," upholding principles of transparency, security, and GDPR compliance. Users may access, modify, or delete their personal data at any time.

11. Intellectual Property
All content on this website—including text, images, logos, and designs—is protected by intellectual property rights and is intended for personal, non-commercial use only. Any reproduction or distribution without prior written authorization is strictly prohibited.

12. Limitation of Liability
While we strive to ensure the accuracy of the information presented on this website, we cannot guarantee its absolute precision. We shall not be held liable for any direct or indirect damages resulting from the misuse of products or services purchased through this website.

13. Modifications to the Terms of Service
We reserve the right to modify this policy at any time for operational or regulatory reasons. Modifications take effect upon publication. Users are advised to review this page regularly.

14. Contact

For any questions or inquiries regarding our services, please contact our customer service team using the following details:

 

Address: 20 Rue Émile Zola, La Courneuve, 93120, France

 

Customer Service Number: +33 6 64 82 87 96

 

Email: info@decomeubles-aras.com

 

Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CET)